Volunteer Coordinator

9 May

Location: Remote (UK-based preferred)
Reports to: CEO
Commitment: Flexible, part-time (details negotiable)
Role: This is an unpaid volunteer position
Purpose: To ensure effective recruitment, onboarding, and support for volunteers whilst maintaining alignment with the charity's mission and values.

Key Responsibilities

Recruitment & Onboarding

Create volunteer role descriptions to define responsibilities and expectations.
Contact and interview prospective volunteers through emails, calls, and online meetings.
Conduct onboarding sessions including essential training and orientation.

Operational Management

Assign volunteers to roles based on skills, availability, and organisational needs.
Implement "pause protocol" to manage volunteer time-off requests and breaks.
Resolve internal conflicts through mediation and clear communication.

Support & Compliance

Serve as primary contact for volunteer/staff queries and concerns.
Monitor health/wellbeing through regular check-ins and welfare assessments.
Ensure mission alignment by screening applicants against organisational values.

Feedback & Development

Collect regular feedback via surveys, interviews, and informal discussions.
Analyse feedback to improve volunteer experiences and processes.
Maintain records of volunteer performance, attendance, and contributions.

Essential Skills & Attributes

Exceptional interpersonal skills for conflict resolution and relationship management.
Organisational proficiency to manage rotas, records, and multiple priorities
Communication expertise in written descriptions and verbal briefings
Empathetic leadership to support diverse volunteer needs
Experience in coordination, support, communication, or other relevant areas.
Lived experience of AuDHD (desired)

Time Commitment Estimate

Initial setup phase (first 1-2 months): 5-8 hrs/week (role creation, recruitment drives)
Ongoing support and coordination: 4-6 hrs/week (meetings, check-ins, conflict resolution)
Peak periods (events/campaigns): Up to 8 hrs/week